Terms of business
1. GENERAL TERMS AND CONDITIONS
1.1 All services supplied by Casa Environmental services Ltd will be conducted in accordance with the Casa Environmental Services Ltd quality system (as laid down in the Quality Manual, supporting documents and procedures) to fulfil the requirements of UKAS accreditation to ISO/IEC 17020: 2012 (General criteria for the operation of various types of bodies performing inspection) and ISO/IEC 17025: 2005 (General requirements for the competence of testing and calibration laboratories). Copies of the schedules of accreditation are available on request or at ukas.com.
1.2 Casa Environmental shall be responsible, through legally enforceable commitments, for the management of all information obtained or created during the performance of inspection activities. Casa Environmental shall inform the client, in advance, of the information it intends to place in the public domain.
Except for information that the client makes publicly available, or when agreed between the inspection body and the client (e.g. for the purpose of responding to complaints), all other information is considered proprietary information and shall be regarded as confidential.
NOTE Legally enforceable commitments can be, for example, contractual agreements.
When the inspection body is required by law or authorized by contractual commitments to release confidential information, the client or individual concerned shall, unless prohibited by law, be notified of the information provided.
1.3 Unless otherwise instructed Casa Environmental Services Ltd shall conduct
- a) Management Surveys and Demolition and refurbishment Surveys in accordance with HSE Publication HSG 264 (Asbestos: The survey guide)
- b) Bulk sampling of materials for analysis of asbestos content in accordance with HSE Publication HSG 264 (Asbestos: The survey guide)
- c) Analysis of materials for asbestos content in accordance with HSG 248 (Asbestos: The analyst’s guide for sampling, analysis and clearance procedures)
1.4 Instructions from the customer may be received in written, electronic or verbal communication form, including phone, fax and email etc, directly to member of Casa Environmental staff.
1.5 Casa Environmental Services Ltd undertakes to perform all survey, bulk sampling and analysis but reserves the right to use the services of a sub-contractor holding relevant UKAS accreditation for the activities to be sub-contracted, for the whole or part of the work to be undertaken. Casa Environmental Services Ltd will obtain permission from the customer. In those case where verbal agreement is obtained CASA Environmental Services limited will confirm the use of a sub-contractor in writing.
1.6 The customer shall be responsible to Casa Environmental Services Ltd for ensuring the accuracy of the terms of any order submitted by the client and for giving Casa Environmental Services Ltd any necessary information relating to the required services within sufficient time to enable Casa Environmental Services Ltd to perform the work in accordance with the agreed terms.
1.7 Casa Environmental Services Ltd reserves the right to withdraw its services if, in the judgement of its staff, it is thought that the services requested cannot be carried out without infringement of health and safety policy or law.
1.8 It is normal practice for Casa Environmental services Ltd to issue electronic reports, as PDF files. Reports are provided within 15 working days of the completion of the programme of work. Should the customer require a shorter turn round time then Casa Environmental services Ltd reserve the right to negotiate an additional charge.
If a customer requires a copy of the report in hard copy format then Casa Environmental Services Ltd reserves the right to make an additional charge.
Copies of the report, electronic or hard copy will only be forwarded to a third party upon receipt of a written, or verbal, request from the customer.
1.9 Changes to the original instruction from the customer will be accepted by written, electronic or verbal means.
1.10 Payment is required within 30 days of the date of the supplied invoice. Casa Environmental Services Ltd reserves the right to require payment in advance of work carried out or payment before the issue of the report. Interest may be charged on overdue accounts
2. Specific Terms and Conditions Relating to Site Surveys
2.1 Surveyors will only access certain areas (e.g. lift shafts, electric switchgear) when appropriate certificates are available to confirm that the safety of Casa Environmental Services Ltd Staff is not compromised.
2.2 Work over 3 metres will only be undertaken if safe to do so and if any necessary supporting equipment (eg cherry picker) is made available and can be operated by Casa environmental Services Ltd staff.
2.3 Wherever possible customers are required to provide copies of plans for the buildings to be surveyed or monitored.
2.4 Wherever possible information from previous surveys shall be made available to Casa Environmental Services Ltd in advance of work being undertaken.
2.5 Casa Environmental Services Ltd shall not be liable for the provision of personal protective equipment for non Casa Environmental Services Ltd personnel or customer’s representatives.
2.6 Casa Environmental Services Ltd shall endeavour to ‘make good’ any damage caused during the taking of samples during ‘Management Surveys’. Casa Environmental Services Ltd shall not be liable for repair to existing damage or for cleaning of areas, other than at sampling points, following surveys. Casa Environmental Services Ltd shall not be liable for repair of damage caused to gain required access to potential asbestos containing materials.
2.7 If an area to be surveyed is deemed unsafe to access for any reason it will not be surveyed and the customer will be notified immediately.
3. Specific Terms and Conditions Relating to Supply of Bulk Samples to Casa Environmental Services Ltd.
3.1 Samples not taken by Casa Environmental Services Ltd may be supplied for analysis to the Willsbridge office at Londonderry Farm, Keynsham Road, Willsbridge, Bristol, BS30 6EL.
3.2 Casa Environmental Services Ltd cannot verify that samples submitted by the customer have been sampled in accordance with the requirements of HSG 248 (‘The Analyst’s Guide’).
3.3 In such cases it is the responsibility of the customer to ensure the following:
- a) Samples are double bagged with both inner and outer bags labelled with some means of unique identification and preferably details of the type of sample (eg insulation board, cement sheet, loose insulation etc)
- b) Clear details of when, where etc the sample was taken
3.4 Sample description and all information supplied by the customer are taken at face value. Casa Environmental Services Ltd cannot verify any information submitted with samples and cannot be held liable for the inaccuracies of information supplied by the customer.
3.5 Casa Environmental Services Ltd reserve the right to refuse to accept samples where in their opinion
- a) they are not suitably packaged
- b) there is insufficient information relating to the identity of the sample
- c) the size, nature or condition of the sample may lead to misleading results.
3.6 Casa Environmental Services Ltd will agree and record service level agreements on an account application form with all clients.
3.7 Receipt of bulk samples will be recorded on the database along with analysis certificate issue dates enabling audits to be effectively undertaken.
Terms of business
1. GENERAL TERMS AND CONDITIONS
1.1 All services supplied by Casa Environmental services Ltd will be conducted in accordance with the Casa Environmental Services Ltd quality system (as laid down in the Quality Manual, supporting documents and procedures) to fulfil the requirements of UKAS accreditation to ISO/IEC 17020: 2012 (General criteria for the operation of various types of bodies performing inspection) and ISO/IEC 17025: 2005 (General requirements for the competence of testing and calibration laboratories). Copies of the schedules of accreditation are available on request or at ukas.com.
1.2 Casa Environmental shall be responsible, through legally enforceable commitments, for the management of all information obtained or created during the performance of inspection activities. Casa Environmental shall inform the client, in advance, of the information it intends to place in the public domain.
Except for information that the client makes publicly available, or when agreed between the inspection body and the client (e.g. for the purpose of responding to complaints), all other information is considered proprietary information and shall be regarded as confidential.
NOTE Legally enforceable commitments can be, for example, contractual agreements.
When the inspection body is required by law or authorized by contractual commitments to release confidential information, the client or individual concerned shall, unless prohibited by law, be notified of the information provided.
1.3 Unless otherwise instructed Casa Environmental Services Ltd shall conduct
- a) Management Surveys and Demolition and refurbishment Surveys in accordance with HSE Publication HSG 264 (Asbestos: The survey guide)
- b) Bulk sampling of materials for analysis of asbestos content in accordance with HSE Publication HSG 264 (Asbestos: The survey guide)
- c) Analysis of materials for asbestos content in accordance with HSG 248 (Asbestos: The analyst’s guide for sampling, analysis and clearance procedures)
1.4 Instructions from the customer may be received in written, electronic or verbal communication form, including phone, fax and email etc, directly to member of Casa Environmental staff.
1.5 Casa Environmental Services Ltd undertakes to perform all survey, bulk sampling and analysis but reserves the right to use the services of a sub-contractor holding relevant UKAS accreditation for the activities to be sub-contracted, for the whole or part of the work to be undertaken. Casa Environmental Services Ltd will obtain permission from the customer. In those case where verbal agreement is obtained CASA Environmental Services limited will confirm the use of a sub-contractor in writing.
1.6 The customer shall be responsible to Casa Environmental Services Ltd for ensuring the accuracy of the terms of any order submitted by the client and for giving Casa Environmental Services Ltd any necessary information relating to the required services within sufficient time to enable Casa Environmental Services Ltd to perform the work in accordance with the agreed terms.
1.7 Casa Environmental Services Ltd reserves the right to withdraw its services if, in the judgement of its staff, it is thought that the services requested cannot be carried out without infringement of health and safety policy or law.
1.8 It is normal practice for Casa Environmental services Ltd to issue electronic reports, as PDF files. Reports are provided within 15 working days of the completion of the programme of work. Should the customer require a shorter turn round time then Casa Environmental services Ltd reserve the right to negotiate an additional charge.
If a customer requires a copy of the report in hard copy format then Casa Environmental Services Ltd reserves the right to make an additional charge.
Copies of the report, electronic or hard copy will only be forwarded to a third party upon receipt of a written, or verbal, request from the customer.
1.9 Changes to the original instruction from the customer will be accepted by written, electronic or verbal means.
1.10 Payment is required within 30 days of the date of the supplied invoice. Casa Environmental Services Ltd reserves the right to require payment in advance of work carried out or payment before the issue of the report. Interest may be charged on overdue accounts
2. Specific Terms and Conditions Relating to Site Surveys
2.1 Surveyors will only access certain areas (e.g. lift shafts, electric switchgear) when appropriate certificates are available to confirm that the safety of Casa Environmental Services Ltd Staff is not compromised.
2.2 Work over 3 metres will only be undertaken if safe to do so and if any necessary supporting equipment (eg cherry picker) is made available and can be operated by Casa environmental Services Ltd staff.
2.3 Wherever possible customers are required to provide copies of plans for the buildings to be surveyed or monitored.
2.4 Wherever possible information from previous surveys shall be made available to Casa Environmental Services Ltd in advance of work being undertaken.
2.5 Casa Environmental Services Ltd shall not be liable for the provision of personal protective equipment for non Casa Environmental Services Ltd personnel or customer’s representatives.
2.6 Casa Environmental Services Ltd shall endeavour to ‘make good’ any damage caused during the taking of samples during ‘Management Surveys’. Casa Environmental Services Ltd shall not be liable for repair to existing damage or for cleaning of areas, other than at sampling points, following surveys. Casa Environmental Services Ltd shall not be liable for repair of damage caused to gain required access to potential asbestos containing materials.
2.7 If an area to be surveyed is deemed unsafe to access for any reason it will not be surveyed and the customer will be notified immediately.
3. Specific Terms and Conditions Relating to Supply of Bulk Samples to Casa Environmental Services Ltd.
3.1 Samples not taken by Casa Environmental Services Ltd may be supplied for analysis to the Willsbridge office at Londonderry Farm, Keynsham Road, Willsbridge, Bristol, BS30 6EL.
3.2 Casa Environmental Services Ltd cannot verify that samples submitted by the customer have been sampled in accordance with the requirements of HSG 248 (‘The Analyst’s Guide’).
3.3 In such cases it is the responsibility of the customer to ensure the following:
- a) Samples are double bagged with both inner and outer bags labelled with some means of unique identification and preferably details of the type of sample (eg insulation board, cement sheet, loose insulation etc)
- b) Clear details of when, where etc the sample was taken
3.4 Sample description and all information supplied by the customer are taken at face value. Casa Environmental Services Ltd cannot verify any information submitted with samples and cannot be held liable for the inaccuracies of information supplied by the customer.
3.5 Casa Environmental Services Ltd reserve the right to refuse to accept samples where in their opinion
- a) they are not suitably packaged
- b) there is insufficient information relating to the identity of the sample
- c) the size, nature or condition of the sample may lead to misleading results.
3.6 Casa Environmental Services Ltd will agree and record service level agreements on an account application form with all clients.
3.7 Receipt of bulk samples will be recorded on the database along with analysis certificate issue dates enabling audits to be effectively undertaken.